Team Manager-Social Media - IDFC First Bank

Team Manager-Social Media - IDFC First Bank


Apply Before 08/27/2022, 10:25 PM

Job Schedule Full time

Locations  Navi Mumbai, Maharashtra, India



JOB DESCRIPTION
Role/Job Title: Team Manager-Social Media

Business: Customer Experience

Function/ Department: 'Customer Service Delivery'

Place of work: Navi Mumbai, Maharashtra, India

Current Grade - CM/AVP

Roles & Responsibilities:

'Drive Business goals as per Business requirements with customer first attitude
Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
Ability to influence people across verticals and execute faster resolution for customers who have reached out on social media
Proven record of high performance in teams managed or other projects/Role managed
Very effective Team handling, interpersonal and collaborative skills
Good MIS and analytics skills to decipher data points and trends
Work to optimize productivity and efficiency for the entire team
Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
Strong focus on Quality, Revenue, Efficiency and cost management
Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards

Secondary Responsibilities:

'Excellent MIS and analytical skills, Ability to effectively collaborate/influence with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience
Strong Verbal and written communication skills

Managerial & Leadership Responsibilities:

'Work to optimize productivity and efficiency of the team. Excellent people management and team building skills

Key Success Metrics:

'Solutions oriented approach to challenges
Excellent written and spoken communication, MIS and analytical skills, optimize productivity and efficiency of the team
Good understanding of Liabilities/Assets/ credit cards products and processes, 
Excellent convincing skills.

How to Apply?

                                                                

Location: Navi Mumbai, Maharashtra, India

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